Are my dropshipping orders fulfilled automatically with creativehub?
Learn about the order fulfilment and payment processes for print sales.
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How can I change my delivery address after I have ordered?
Learn how to check your order's production status and change delivery address. -
Where can I find tracking numbers for my drop ship orders?
You can also view the tracking information in your creativehub account. To do this log into your creativehub account, and... -
What are the shipping costs for dropshipping orders?
Below are the shipping rates for our drop shipping products. This is what we charge you, the seller. The rate... -
What shipping carriers are used for dropshipping orders?
We use data on reliability, speed and costs to select the most reliable and cost-effective option to minimise your costs,... -
Are my print orders sent flat in envelopes, or in tubes?
Do prints get sent out in envelopes, i.e. flat or rolled in tubes? There are a few factors that influence... -
Who receives order notifications & tracking details, my buyer or me?
The seller When we mark an order as dispatched, the status of the fulfilment order is updated in your creativehub... -
How do I set up shipping rates on my website?
How it works with Shopify & WooCommerce Here are the shipping rates that we charge when fulfilling your orders. If... -
Can I pre-pay my customer’s sales tax?
You can elect to pre-pay sales tax in the destination country you are shipping to. This is known as Delivery... -
Which countries can I pre pay sales tax for and what are the rates?
With our dropshipping service, you can elect to pre-pay sales tax (GST) for the destination country you are shipping to.... -
Can I exclude countries from my dropshipping fulfilment?
We give you the option to exclude shipping zones from fulfilment. When this is activated, we will not receive any... -
Will my customers be charged money at the border?
Whether your customer is charged money at the border depends on the destination country. When applied, this charge is for... -
Is shipping charged per order or per item for dropshipping?
How we charge you The shipping rates we charge you during fulfilment are applied as follows: Print delivery charges are...